Maybe you went in for a push on a pull door, or a pull for a push door, either way, somehow you were bested by an inanimate object. Confusing doors may be everywhere, but we have some good news, they are not your fault!
Don Norman started complaining about doors over 25 years ago. Doors shouldn't need instructions – the shape of them can guide you through just fine. So why do so many doors need instruction manuals right on the side of them?
When most people complain about something,…
If you have ever worked with time series predictions, I am quite sure you are well aware of the strains and pains that come with them. Time series predictions are difficult and always require a very specialized data scientist to implement it.
Prophet https://facebook.github.io/prophet/ is a procedure for forecasting time series data based on an additive model where non-linear trends are fit with yearly, weekly, and daily seasonality, plus holiday effects.…
As an engineer and experience architect, I'm madly keen on core values and culture. I strongly believe in this formula:
Employee Engagement = Core Values + Company Culture
There are tons of quotes and inspiring speeches about how valuable a good set of core values and appropriate company culture will be, I am not intending to repeat them or convey the same message, I am assuming you're already a believer too.…
I work with Mekong Capital https://www.mekongcapital.com/ as a CTO-in-Residence or Enterprenuer-in-Residence and I cause progress in our Vision Driven Investing https://www.mekongcapital.com/en/about-us/value-creation framework mainly focus on Digital Transformation, Customer Driven, KPI, Management & Financial Reporting and Bonus together with our deal teams. You can read more about our Agile implementation Private Equity https://www.linkedin.…
It’s time to say good-bye to the Department of Human Resources. Well, not the useful tasks it performs. But the department per se must go. It’s not that I don’t like HR; it’s just that I believe it can be improved.
You might think, you are engineer what can you know about HR? Well, you are right but I consider myself as Experience Architect and an Expert-Generalist (aka T-Shaped). The rival argument to the 10,000 hour rule is the expert-generalist approach. Orit Gadiesh, chairman of Bain & Co,…
Table of Contents
Preface
Brand Architecture
Digital Transformation Maturity Model
Customer Centricity
Digital Transformation Experiences
Digital Customer Experience
Marketing and Sales in Digital Customer Experience era
Taking an API-led approach
Software Architecture for Engineering Experience
Preface
I've been very obsess with "experience" and written series of post which I think might be good to read them as well or you can skip the below list:
Core Values https://www.linkedin.…
I have heard multiple times that founders, HR or CEOs are saying: "Our core values is our DNA". Do not get me wrong, I am big believer of core values and it is a must for each company https://www.linkedin.com/pulse/employee-motivation-core-values-company-culture-chris-shayan/, but in my opinion core values alone cannot be your DNA. We know from biology that DNA contains the instructions an organism needs to develop, function, and reproduce.…
Systematic thinking is a way of approaching problems that asks how various elements within a system — which could be an ecosystem, an organization, or something more dispersed such as a supply chain — influence one another. Rather than reacting to individual problems that arise, a systems thinker will ask about relationships to other activities within the system, look for patterns over time, and seek root causes.…
In my previous posts, I have shared blogs on mental models https://www.linkedin.com/pulse/thinking-better-chris-shayan/ (gentle warning, it is a pretty long article) that has helped my to think better and also shared an article on how to engineer and architect https://www.linkedin.com/pulse/experience-engineering-chris-shayan/ an experience for customers, users, and employees. However, before engineering a great experience, you will need to build a great internal team. In this blog post,…
“Scholars really have nothing to teach you. But from the soft touch of the eyelashes of a woman you will know all there is to know about happiness.” ― Omar Khayyam
This is going to be one of the most weird posts perhaps I've ever written, it is like all over the places. I apologize for it but it is hard to write a simple article on how to build an experience for your company. I am journeying on various topics such as agile, patterns, mental models, systematic thinking, experience design, HR,…
Employee engagement is not the same as employee satisfaction. Employee Satisfaction http://www.custominsight.com/employee-engagement-survey/what-is-employee-satisfaction.asp only indicates how happy or content your employees are. It does not address their level of motivation, involvement, or emotional commitment. For some employees, being satisfied means collecting a paycheck while doing as little work as possible.…
What's Business Architecture?
The following infographic illustrates common disconnects in today’s business environment and shows how Business Architecture serves to properly align the organization. Business Architecture reveals how an organization is structured and can clearly demonstrate how elements such as capabilities, processes, organization and information fit together. The relationships among the elements dictate and specify what the organization does,…
Almost a year ago, I realized as an engineer perhaps I won't be able to be a good sales person despite I might know some of the tricks. However it does not mean I cannot find ways to increase revenue, improve lead qualities, and increase market penetration. In my last company I managed to achieve almost 10x times growth in revenue and my current we managed to improve it by like 24% and it's sustainable. So what did I do and how?
March of 2015,…
There is no question that machine learning is at the top of the hype curve. http://www.gartner.com/newsroom/id/3114217 And, of course, the backlash is already in full force: I’ve heard that old joke “Machine learning is like teenage sex; everyone is talking about it, no one is actually doing it” about 20 times in the past week alone.
https://media.licdn.com/mpr/mpr/AAEAAQAAAAAAAAmJAAAAJDI5NjFjYWY2LWYyYzctNGYxNS04YTUzLTFjNTBkNDgzNzRmMQ.…
In this post I will share overview of what are the required actions in order to scale up a startup, the main assumption that I am having in this post is you are technology based startup and already have validated your Product-Market-Fit as shown in following video:
https://videopress.com/v/6f5VMvrR https://videopress.com/v/6f5VMvrR
Second assumption is your startup is compatible with following principles:
It's a scalable idea. Investors like ideas based on market research from outside experts,…
