I've grown in my career from a humble developer to being board members, founders and CTO in various industries like logistics, HRTech, eCommerce, Banking, FinTech, Retail and SaaS. I am an innovator, growth hacker, leader, team builder, product manager, experience architect, software architect and loud-mouth on the design and development of new experiences utilizing technology as an enabler. You can find my latest blogs in here.
My ikigai is to relentlessly elevate local experiences.
Causing people to be happier,
Causing people to enjoy life,
Causing founders and leader to be successful and
Causing better experience.
Two core abilities for thriving in new 'experience economy':
ability to quickly learn, master hard things
ability to produce elite results in terms of quality and speed
I am expert in following experiences in order to build a robust, scalable and awesome experience:
Experience Economy. Consumers unquestionably desire experiences, and more and more businesses are responding by explicitly designing and promoting them. As services, like goods before them, increasingly become commoditized—think of long-distance telephone services sold solely on price—experiences have emerged as the next step in what is called the progression of economic value. From now on, leading-edge companies—whether they sell to consumers or businesses—will find that the next competitive battleground lies in staging experiences. Welcome to the emerging experience economy.
Employee Experience. Along with the notion of experience economy, employee experience is defined as what an employee received during their interaction with careers’ elements that affect their cognition and attitudes and leads to their particular behaviors. The employee experience is the sum of all interactions including microinteractions an employee has with their employer tangible or intangible. It is the structure and culture of the organization and how the employee perceives the company overall and their role in the company.
Customer Experience. Customer experience is the phrase used to describe the relationship a customer has with a business. Customer experience refers to the total of all experiences the customer has with the business, based on all interactions including microinteractions and thoughts about the business.
User Experience which is a subset of Customer Experience. User Experience encompasses all aspects of the end-user's interaction with the company, its services, and its products. But the interactions meant here are mainly focused on the digital products. Both disciplines are important and complement each other. Conclusively, the User Experience has its main focus on the product itself, whereas Customer Experience focusses more broadly on the (overall) multi-channel experience that a user or customer has with a company, both online and offline.
Digital Experience. A digital experience is an interaction between a user (customer, partner or employee) and an organization that is possible only because of digital technologies. Digital Experience is an emerging category of enterprise seeking to meet the needs of companies undergoing digital transformation, with the ultimate goal of providing better customer experiences. Digital Experience can be a single product, but are often a suite of products that work together. Digital Experience provide an architecture for companies to digitize business operations, deliver connected customer experiences, and gather actionable customer insight.
Time Experience. There are a number of what Ernst Pöppel (1978) calls ‘elementary time experiences’, or fundamental aspects of our experience of time. Among these we may list the experience of (i) duration; (ii) non-simultaneity; (iii) order; (iv) past and present; (v) change, including the passage of time.